terms and conditions

 

THE LIVING ROOM (JOYRIDE TRADING 10cc)

TERMS AND CONDITIONS

In terms of s16 of the CPA, if a consumer has bought goods as a result of direct marketing, then for a period of 5 days after receiving the goods, the consumer can: return the goods without damaging or defecting of the product, cancel the entire contract without penalty, and receives a full refund.

DEFINITIONS

“TLR”, “we”, “us” and ourrefers to The Living Room Group (Joyride Trading 10cc).

“You refers to you, our customer, who buys from us online.

“Third party provider” refers to any one of the companies that we have teamed up with to sell their goods on any TLR website.

“Online shoppers” refers to our customers who buy goods from us online over the internet using a web browser”.

 

1. GENERAL

These are the terms and conditions that apply when you buy goods from us online (“Online Shopping Terms”)and in store. The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our online website www.thelivingroom.online the terms and conditions that apply to customers who buy cash and layby, the terms and conditions relating to delivery and returns as well with the specific terms that apply to certain kinds of goods such as glass, mirrors and other fragile glass items.

 

2. ACCEPTANCE

When you buy goods from us online, you agree to and accept all our terms and conditions. You also agree that TLR may send quotations and invoices to you electronically via Instagram/ Email/ WhatsApp.

 

3. YOUR ONLINE PROFILE

When you send us a direct message via Instagram/Email/WhatsApp. You will be asked for your name and surname as well as address and cell phone number. We accept no liability for any incorrect information given or any losses you may suffer from the incorrect information given to TLR.

 

     4.  GOODS AND PRICING

4.1 Goods subject to availability: all goods displayed on our website are subject to availability. If any goods you ordered are not immediately available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.

 

4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

 

4.3 Display: we will use our best efforts to accurately display the goods, specifically regarding their colour, description and prices. Please remember however the way you see the goods is also dependent on the device that you are using to access our website and Instagram page and we cannot guarantee that the goods you receive will look exactly as you have seen it, therefore we encourage our customers to come and see it in store or after the product is manufactured at the warehouse.

 

4.4 Orders: Your transaction will only be completed and you will become the owner of the goods:

4.4.1 Once a we receive payment from you, and

4.4.2 When the goods that you have ordered have been delivered to you (or when you have collected the goods).

Once this happens, the transaction is completed and you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include goods no longer being available, incorrect price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will refund you in Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a transaction based on any error. We are not bound by any incorrect information about goods that are on our third-party providers’ websites.

 

5. DELIVERY, COLLECTION AND STORAGE

5.1 Delivery Fee

We will charge a delivery fee for every order you place, which will be billed at checkout. Delivery fee is based on the distance of the area/ the item that is being delivered and whether or not installation will be made.

 

5.2 Additional delivery charges

Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please email tlrwarehouse@gmail.com

 

5.3 Delivery

We will arrange for delivery to the delivery address that you provided us with. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided us.

  

We deliver between 09h00 and 17h00 on weekdays (Monday to Friday) and between 9h00 and 2h00 on the weekend (Saturday) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

 

5.4 Delivery period

We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once we receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order.

 

5.5 Documentation

On delivery of your order, you will receive a delivery note and a return form. You will receive additional documentation for the furniture items that are fragile such as mirror and glass items.

 

5.6 Access to the delivery location

You must ensure that we can access the place of delivery, and the location is cleared for goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods into balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premisses. Please do not tip or pay our delivery crew members.

 

5.7 Stock availability

We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. We rely on the information provided to us by our third-party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our Customer Services or the relevant third-party provider if you have any stock related queries.

 

5.8 Assembling goods

We deliver assembled goods (if applicable) or we assemble for you at your delivery address. If you require us to assemble the goods later than the delivery date, we will charge a call out fee, which must be paid in advance. We are not liable for any damages to goods or personal injury you or anyone else may suffer if you choose to assemble the goods yourself. Goods delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery/installation site. We do not take responsibility for any items claimed to be missing or any breakages during or following delivery. 

 

5.9 Accepting your delivery

If you are unable to accepts the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone other than you accept delivery of the goods at the delivery address, they are presumed to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (ID or driver’s license). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for faileddeliveries or additional storage, and refund the balance due to you.

 

5.10 Inspecting the goods

You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in a good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damaged on the delivery slip, notify us immediately and do not accept the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you should we not be informed otherwise.

 

5.11 Courier

We make use of a third-party courier services to deliver the goods to you. We are not liable for any damages suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. We as a company however, ensures that our products are well packaged and secured, although we do not hold liability for the items handled once given to the courier service and will hold them liable for any items roughly handled and the courier service should reimburse for the items that were miss handled.

5.12 Collection of furniture

You can collect furniture from our distribution centre(Warehouse located in Ormonde) or have the furniture delivered to you. You must inform us if you would like to collect the furniture from TLR warehouse on an agreed collection date. The collection date must be confirmed at least two working days before you intend to collect the goods (“working days”) means weekdays: Monday to Friday, excluding public holidays). You must provide us with the following information:

5.12.1 Whether you want the goods to be assembled before collection.

5.12.2 The name of the person who will collect the goods and,

5.12.3 The date and time collection.

 

The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representatives must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our distribution centre and we will not be held liable for any loss or damage to the goods. Whether you, your representative or third-party transporter (Courier services/ the clients own transportation).

On request, furniture can be stored for 14 days from the date of purchase. We are not responsible for any loss or damage after the 14-day storage period has expired. If you need the goods to be stored for longer than 14 days, you must contact us in order to make alternative arrangements. If you arrange to store the goods at our distribution centres after the free storage period has expired, we will only store the goods for a further 14 days at a cost R100.00 per item per day. If you fail to make the necessary arrangements or we cannot successfully deliver the goods to you after the expiry of the second 14-day period, we reserve the right to cancel your order, deduct any storage or deliver charges and then refund any balance due to you.

 

6. RETURNS AND GENERAL WARRANTIES
6.1  If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 7 days of the date they are delivered to you or collected by you. The goods must be in their original condition and packaging and you must have the invoice, the delivery note or return form. If you receive the goods as a gift, the delivery notes or returns form is still required.
6.2 Incorrect items delivered:

Should we accidently deliver the wrong goods to you. Or if the goods are not as described on the website/Instagram/WhatsApp, or the goods are missing any parts:

6.2.1 Please do not remove any of the stickers or labels, or remove the goods from its original packaging.
6.2.2 Notify us as immediately and we will collect the goods from you at no charge. You can then choose if we should deliver the correct goods to you as soon as possible (if available), or issue you with a refund (using the banking details provided to us.

 

6.3 You may return the goods at no additional charge, to the warehouse (4 Amethyst Road, Ormonde- ThethaBusiness Park).
6.4 We will refund in full, however a refund is not available to you if you have received the goods as a gift, you may only exchange the item for goods of the same value in the store where the goods originated.

 

6.5 If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 7 days from date purchased, provided that the goods have not been used for their intended purposes and they have been cared for accordingly.
6.6 Our goods which include: furniture, ornaments and mirrors are intended for use in an ordinary residential or domestic environment only are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under the circumstances.
6.7 Every mirror product is unique and might have markings will not be regarded as defects.
6.8 Separate policies exist for mirror and glassaccessories.
6.9 For returns and exchanges of goods purchased from any of our stores, please note that specific terms and conditions apply, so please contact your sales agent or email thelivingroomsales1@gmail.com

 

7. Refunds and cancelations

 

PRE-ORDERS

What is pre order?

It is items that are not in stock at the store or warehouse, in which the client wishes to still order. The product can be ordered in its specific colour, size and other specifications. However, TLR will not be held liable for the duration of the delivery period as the item will be imported and not produced by TLR.

 

THE LIVING ROOM – Requests a 30% (percent) depositfrom the client for pre-orders with a payment plan of 3 months, if the order requires to be imported in the clientsrequested colour or size at a waiting period of 3 to 4 months.
Payment of 60% (percent) deposit is required to place a direct pre order and the balance shall be paid once products have arrived and after inspection has been done by the client themselves.
Pre orders- 15 percent on total sales amount needs to be made if cancelation takes place after 7 working days.
No delivery will be made to clients until the full amount is paid including the delivery fee and installation fee as mentioned in terms and conditions annexure.

 

LAYBYS

What is a layby?

Is a system of paying a deposit to secure an article for a later purchase, which is done over a period of a few months as per the Company’s Policy.

 

TLR requests a minimum deposit of 25% percent in order to qualify for a minimum 3 months layby period.
As per the above point, if the payments have not been met as per the same date as the first payment, the layby period of 3 months would automatically fall into a 6-month period, in essence please note that this does not hold TLR liable for any delays in receiving the stock as we receive stock from a third party.
If however for any circumstance the client does not meet their monthly payments, therefore all payments made by the client during the duration of the layby will be forfeited and the client should not hold TLR responsible as the clients payment plan was  
Free cancelation within 7 working days, Thereafter;
Laybys- 10 percent of the total amount shall be deducted if cancelation is made after 7 working days.
Layby Periods will be no more than 3 to 6 months.
No delivery will be made to clients until the full amount is paid including the delivery fee and installation fee as mentioned in terms and conditions annexure.

 

MIRROR AND GLASS ITEMS

 

Please note all glass and mirror items have no warranty and therefore we will not be held liable after the item is taken from the warehouse or store in its best form.

Note: Side Mirrors are outsourced!!!

Should it be delayed due to any unforeseen circumstances – the company will not be held liable.

a) Mirror and glass Items; No refund or exchange once it leaves the store (Client needs to check the product before it leaves the store / upon delivery the product needs to be checked and communicated with TLR immediately if there is any damage upon delivery of the item).
b) Ratification should be made before leaving the store or upon delivery with driver and shall be sent back immediately.
c) There is no warranty of the mirror or glass items once it is given to the client.

 

 

8. Payment
8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure.

 

9. General

We are entitled to amend these online and instoreshopping terms and conditions, at our sole discretion, from time to time. We will notify you of changes to these terms.

 

10. Warranty

10.1.1 The warranty for our imported couches is 2 YEARS

10.1.2 The warranty is only binding if it was handled appropriately and for its intended purpose, in accordance with the operating instructions and upon presentation of your proof of purchase.

10.1.3 The warranty however does not cover the wear and tear of the fabric and ONLY the frame of the couch.

10.2.1 The warranty will not apply, meaning you will be charged for repairs of the product.