terms and conditions


In terms of s16 of the CPA, if a consumer has bought goods as a result of direct marketing, then for a period of 5 days after receiving the goods, the consumer can: return the goods without damaging or defecting of the product, cancel the entire contract without penalty, and receives a full refund.


“TLR”, “we”, “us” and “our” refers to The Living Room Interiors.

“You” refers to you, the customer, who purchases from us on any of our sales platforms.

“Third party provider” refers to any one of the companies that we have teamed up with to sell their goods on any TLR platforms.

“Online shoppers” refers to our customers who buy goods from us online over the internet using a web browser”.



    1. These are the terms and conditions that apply when you buy goods from us online (“Online Shopping Terms”) and in store. The Online Shopping Terms must read together with the terms and conditions that apply to the use of our online website thelivingroom.online the terms and conditions that apply to customers who buy cash and layby, the terms and conditions relating to delivery and returns as well with the specific terms that apply to certain kinds of goods such as glass mirrors and other fragile glass items.


    1. When you buy goods from us online, you agree to and accept all our terms and You also agree that TLR may send quotations and invoices to you electronically via Instagram/ Email/ WhatsApp.



When you send us a direct message via Instagram/Email/WhatsApp. You will be asked for your name and surname as well as address and cell phone number.

We accept no liability for any incorrect information given or any losses you may suffer from the incorrect information given to TLR.

    • Goods subject to availability: all goods displayed on our website are subject to If any goods you ordered are not immediately available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.


  • Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa and are subject to


  • Product depiction: TLR will use its best efforts to accurately display the goods, specifically regarding their color, description and prices. Please remember, however, the way you see the goods is also dependent on the device that you are using to access the website and other social platforms, and TLR cannot guarantee that the goods you receive will look exactly as you have seen


  • Orders (manufactured / custom-made products)
    • once TLR has received a deposit of 60% towards your invoice, the order will be
    • When the order has been produced the remaining balance of payment will be required for TLR to deliver the goods, should you prefer to view the items before final payment is made, a day and time for viewing can be booked with your sales
    • Delivery will be scheduled once final payment has been received and validated by TLR. Once delivery and installation has been completed successfully you will be asked to sign as delivery note stating that you are satisfied with the product and its delivery and assembly process. TLR will not be held responsible for any damages or defects once you have stated that you are satisfied with the process.
    • Cancellations; any order cancelled within a 7-day period will be free of charge, should the order be cancelled after a 7-day period a 15% cancellation fee will be charged against the invoiced amount. Once the order has been produced cancellation will no longer be an option, should you still wish to cancel the product once fully produced a charge from 25% up to 50% will be charged on invoiced amount. Thus, you will be charged the full cost amount towards the company and will be held
    • Sizing; should you provide us with sizing to be used on any customized product and the product be made to these sizes, and if they are incorrect, TLR will not be held
    • Time Frame; please note that all time frames given by the sales agents are subject to change and TLR cannot be held The minimum time frame of 4 weeks to 6 weeks is given to any customized order and is to change based to situational occurrences such as, but not limited to; load shedding, unplanned interruptions , local or national protest , resource shortages etc..
    • Delivery Fee

TLR will charge a delivery fee for each order you place. Delivery fee is based on the distance of the area/ the item that is being delivered and whether or not installation will be needed.


  • Additional delivery charges

Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time, however the fee will not change once the invoice has been issued to you.( Not Quoted).The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please email tlrwarehouse@gmail.com


  • Delivery

Delivery will be done to the delivery address that you provided us with. We are not responsible for any loss or unauthorized use of the goods once we have delivered the goods to the delivery address you have provided us with.


Our delivery times are as follows which are subject to change with communication: Mon-Fri: 9:00 to 17:00

Sat: 9:00 to 14:00


Should the delivery address provided to us be incorrect TLR will not be held responsible.

TLR stresses upon accurate details been provided to the sales agent for the sake of clarity and efficiency.

  • Delivery period

TLR strives to deliver all items within a 7 to 10 working day period once full payment has been received by the company, all communication regarding delivery will be relayed to you via our logistics team, all arrangements are subject to change based on uncontrolled circumstances.

  • Delivery Note

A delivery note will be issued upon each delivery for you sign once you are satisfied with the item delivered along with the assembly or installation.

  • Access to the delivery location

You must ensure that we can access the place of delivery, and the location is cleared for goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods into balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premises. Please do not tip or pay our delivery crew members.


  • Stock availability

We cannot guarantee the availability of stock but will use reasonable efforts to ensure that stock is available. We will notify when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. We rely on the information provided to us by our third-party providers

regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our Sales Agents if you have any stock- related queries.


  • Assembling goods

We deliver assembled goods (if applicable) or we assemble for you at your delivery address. If you require us to assemble the goods later than the delivery date, we will charge a call out / assembly fee, which must be paid in advance. We are not liable for any damages to goods or personal injury you or anyone else may suffer if you choose to assemble the goods yourself. Goods delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. It is your responsibility to remove all items of value from the delivery site and that pets and small children are secured in a safe location away from the delivery/installation site. We do not take responsibility for any items claimed to be missing or any breakages during or following delivery.

  • Accepting your Goods

If you are unable to accept the goods yourself, please ensure that you or your authorized representative are available at the delivery address. If anyone other than you accept delivery of the goods at the delivery address, they are presumed to accept the goods on your behalf. On delivery we will require that you or your authorized representative sign for the goods write down your or their name and produce a form of identification (ID or driver’s license). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due.

  •  Inspecting the Goods

You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in a good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damaged on the delivery slip, notify us immediately and do not accept the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

  • Courier

We make use of courier services to deliver the goods to you. We are not liable for any damages suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. We as a company, however, ensure that our products are well packaged and secured, although

we do not hold liability for the items handled once given to the courier service and will hold them liable for any items roughly handled and the courier service should reimburse for the items that were miss handled.

  • Collection of furniture

You can collect furniture from our distribution center or have the furniture delivered to you. You must inform us if you would like to collect the furniture from TLR warehouse on an agreed collection date. The collection date must be confirmed at least two working days before you intend to collect the goods (“working days”) means weekdays: Monday to Friday, (excluding public holidays). You must provide us with the following information:

  • Whether you want the goods to be assembled before collection.
  • The name of the person who will collect the
  • The date and time of collection.

 The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representatives must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods.

You accept full responsibility for the goods once they leave our distribution center and we will not be held liable for any loss or damage to the goods. Whether you, your representative or third-party transporter (Courier services/ the clients own transportation).

    • If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 7 days of the date they are delivered to you or collected by you. The goods must be in their original condition and packaging, and you must have the invoice, the delivery note or return form. If you receive the goods as a gift, the delivery notes or returns form is still


  • Incorrect items delivered:

Should we accidently deliver the wrong goods to you. Or if the goods are not as described on the website/Instagram/WhatsApp, or the goods are missing any parts:

  • Please do not remove any of the stickers or labels or remove the goods from its original
  • Notify us as immediately and we will collect the goods from you at no You can then choose if we should deliver the correct goods to you as soon as possible (if available) or issue you with a refund.

  • You may return the goods at no additional charge, to the
  • We will refund in full, however a refund is not available to you if you have received the goods as a gift, and you may only exchange the item for goods of the same value in the store where the goods
  • If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 7 days from date purchased, provided that the goods have not been used for their intended purposes and they have been cared for
  • Our goods which include furniture, ornaments and mirrors are intended for use in an ordinary residential or domestic environment only are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under the
  • Every mirror product is unique and might have markings will not be regarded as
  • Separate policies exist for mirror and glass
  • For returns and exchanges of goods purchased from any of our stores, please note that specific terms and conditions apply, so please contact your sales agent or email thelivingroomsales1@gmail.com

 7. Refunds and Cancellations.




  • Minimum 25 percent deposit for laybys with a payment plan / 30 percent deposit for pre-orders with a payment plan – 60 percent deposit direct order and balance shall be paid once products have arrived after the inspection process as well as before the

items are despatched.

  • Free cancelation within 7 working
  • Pre orders- 15 percent on total sales amount needs to be made if cancelation takes place after 7 working days.
  • Laybys- 10 percent of the total amount needs to be made prior to the
  • No delivery will be made to clients until the full amount is paid including the delivery fee and installation fee as mentioned in terms and conditions

 Please note all glass and mirror items have no warranty and therefore we will not be held liable after the item is taken from the warehouse or store in its best form.

Note: Side Mirrors are outsourced.

Should it be delayed due to any unforeseen circumstances – the company will not be held liable.

  1. Mirror and glass Items; No refund or exchange once it leaves the store (Client needs to check the product before it leaves the store / upon delivery the product needs to be checked and communicated with TLR immediately if there is any damage upon delivery of the item).

  1. Ratification should be made before leaving the store or upon delivery with driver and shall be sent back
  2. There is no warranty of the item once it is given to the client.




  1. Payment

8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure.

  1. General

We are entitled to amend these online and instore shopping terms and conditions, at our sole discretion, from time to time. We will notify you of changes to these terms. 

  1. Warranty
    • The warranty for our imported couches is 2
    • The warranty is only binding if it was handled appropriately and for its intended purpose, in accordance with the operating instructions and upon presentation of your proof of purchase.
    • The warranty however does not cover the wear and tear of the fabric and

ONLY the frame of the couch.

10.2.1 The warranty will not apply, meaning you will be charged for repairs of the product.