Refund policy

RETURNS AND GENERAL WARRANTIES

o If you are unhappy with your purchase for any reason (other than if it is

defective) and wish to return it, you may do so within 7 days of the date

they are delivered to you or collected by you. The goods must be in their

original condition and packaging, and you must have the invoice, thedelivery note or return form. If you receive the goods as a gift, the delivery

notes or returns form is still

 Incorrect items delivered:

Should we accidently deliver the wrong goods to you. Or if the goods are not as

described on the website/Instagram/WhatsApp, or the goods are missing any parts:

 Please do not remove any of the stickers or labels or remove the goods from its

original

 Notify us as immediately and we will collect the goods from you at no You can

then choose if we should deliver the correct goods to you as soon as possible (if

available) or issue you with a refund.

 You may return the goods at no additional charge, to the

 We will refund in full, however a refund is not available to you if you have

received the goods as a gift, and you may only exchange the item for goods of

the same value in the store where the goods

 If goods are faulty or defective and do not have a specific warranty or guarantee,

you may return them within 7 days from date purchased, provided that the goods

have not been used for their intended purposes and they have been cared for

 Our goods which include furniture, ornaments and mirrors are intended for use in

an ordinary residential or domestic environment only are not fit for any

commercial or industrial use. Should you use our goods in a commercial or

industrial environment, you do so entirely at your own risk, as our normal

guarantees and warranties will not apply under the

 Every mirror product is unique and might have markings will not be regarded as

 Separate policies exist for mirror and glass

 For returns and exchanges of goods purchased from any of our stores, please

note that specific terms and conditions apply, so please contact your sales agent

or email thelivingroomsales1@gmail.com

 

PRE-ORDERS AND LAYBYS CANCELATION PERIOD:

 Minimum 25 percent deposit for laybys with a payment plan / 30 percent deposit

for pre-orders with a payment plan – 60 percent deposit direct order and balance

shall be paid once products have arrived after the inspection process as well as

before the

items are despatched. Free cancelation within 7 working

 Pre orders- 15 percent on total sales amount needs to be made if cancelation

takes place after 7 working days.

 Laybys- 10 percent of the total amount needs to be made prior to the

 No delivery will be made to clients until the full amount is paid including the

delivery fee and installation fee as mentioned in terms and conditions

Please note all glass and mirror items have no warranty and therefore we will not be

held liable after the item is taken from the warehouse or store in its best form.

Note: Side Mirrors are outsourced.

Should it be delayed due to any unforeseen circumstances – the company will not be

held liable.

1. Mirror and glass Items; No refund or exchange once it leaves the store (Client

needs to check the product before it leaves the store / upon delivery the product

needs to be checked and communicated with TLR immediately if there is any

damage upon delivery of the item).

1. 2. Ratification should be made before leaving the store or upon delivery with driver

and shall be sent back

There is no warranty of the item once it is given to the client.