Shipping policy

DELIVERY, COLLECTION AND STORAGE

o Delivery FeeTLR will charge a delivery fee for each order you place. Delivery fee is based on the

distance of the area/ the item that is being delivered and whether or not installation will

be needed.

 Additional delivery charges

Additional delivery charges (which will vary, depending on your delivery address) apply

to outlying areas, as well as the delivery of furniture. Delivery fees may change at any

time, however the fee will not change once the invoice has been issued to you.( Not

Quoted).The delivery fee and any additional charges applicable to your order will be

communicated to you and must be paid when you place an order. For queries regarding

delivery, please email tlrwarehouse@gmail.com

 Delivery

Delivery will be done to the delivery address that you provided us with. We are not

responsible for any loss or unauthorized use of the goods once we have delivered the

goods to the delivery address you have provided us with.

Our delivery times are as follows which are subject to change with communication: Mon-

Fri: 9:00 to 17:00

Sat: 9:00 to 14:00

Should the delivery address provided to us be incorrect TLR will not be held responsible.

TLR stresses upon accurate details been provided to the sales agent for the sake of

clarity and efficiency.

 Delivery period

TLR strives to deliver all items within a 7 to 10 working day period once full payment has

been received by the company, all communication regarding delivery will be relayed to

you via our logistics team, all arrangements are subject to change based on uncontrolled

circumstances.

 Delivery Note

A delivery note will be issued upon each delivery for you sign once you are satisfied with

the item delivered along with the assembly or installation.

 Access to the delivery locationYou must ensure that we can access the place of delivery, and the location is cleared for

goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases,

through passages and through doors at the delivery address. We do not hoist goods into

balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in

preparation for the delivery or remove unwanted goods from the premises. Please do

not tip or pay our delivery crew members.

 Stock availability

We cannot guarantee the availability of stock but will use reasonable efforts to ensure

that stock is available. We will notify when goods are no longer available after you have

placed an order. We will refund you the Rand value for the goods you have purchased.

We rely on the information provided to us by our third-party providers

regarding the availability of their stock. We are not liable for any inaccuracies in the

information supplied to us. Please contact our Sales Agents if you have any stock-

related queries.

 Assembling goods

We deliver assembled goods (if applicable) or we assemble for you at your delivery

address. If you require us to assemble the goods later than the delivery date, we will

charge a call out / assembly fee, which must be paid in advance. We are not liable for

any damages to goods or personal injury you or anyone else may suffer if you choose to

assemble the goods yourself. Goods delivered will be unwrapped on site and the

packing and wrapping material removed unless requested otherwise. It is your

responsibility to remove all items of value from the delivery site and that pets and small

children are secured in a safe location away from the delivery/installation site. We do not

take responsibility for any items claimed to be missing or any breakages during or

following delivery.

 Accepting your Goods

If you are unable to accept the goods yourself, please ensure that you or your

authorized representative are available at the delivery address. If anyone other than you

accept delivery of the goods at the delivery address, they are presumed to accept the

goods on your behalf. On delivery we will require that you or your authorized

representative sign for the goods write down your or their name and produce a form of

identification (ID or driver’s license). This is to confirm that the goods have been

received. If no one is at the delivery address to accept delivery, we will contact you to

arrange an alternative time. You will be charged additional delivery charges if we cannot

deliver the goods due to access problems or if you are not available when we deliver the

goods. If we are unable to deliver the goods to you after three attempts, or should we

deem it appropriate under the circumstances, we reserve the right to cancel your order,

deduct charges we have incurred for failed deliveries or additional storage, and refund

the balance due. Inspecting the Goods

You must inspect the goods when they are delivered to you. If you are satisfied that the

goods are in a good condition and not damaged, you or your representative must sign

the delivery slip, which will be proof that the goods have been delivered in a good,

undamaged condition. If the goods are damaged in any way, you must note the reason

for rejecting the goods and the nature of the damaged on the delivery slip, notify us

immediately and do not accept the delivery slip, we are entitled to regard the goods as if

they were in good condition and not damaged when delivered to you.

 Courier

We make use of courier services to deliver the goods to you. We are not liable for any

damages suffered or any losses incurred arising out of any act or omission by the

courier, its directors, employees, sub-contractors, agents or representatives. We as a

company, however, ensure that our products are well packaged and secured, although

we do not hold liability for the items handled once given to the courier service and will

hold them liable for any items roughly handled and the courier service should reimburse

for the items that were miss handled.

 Collection of furniture

You can collect furniture from our distribution center or have the furniture delivered to

you. You must inform us if you would like to collect the furniture from TLR warehouse on

an agreed collection date. The collection date must be confirmed at least two working

days before you intend to collect the goods (“working days”) means weekdays: Monday

to Friday, (excluding public holidays). You must provide us with the following information:

 Whether you want the goods to be assembled before collection.

 The name of the person who will collect the

 The date and time of collection.

The person who collects the goods must have the original order confirmation, the

original proof of purchase such as the invoice and produce a form of identification. You

or your representatives must inspect the goods when they are collected and sign a

collection slip, which will be proof that the goods were collected in good, undamaged

condition. If the goods are damaged in any way, you must notify us immediately and not

take the goods.

You accept full responsibility for the goods once they leave our distribution center and

we will not be held liable for any loss or damage to the goods. Whether you, your

representative or third-party transporter (Courier services/ the clients own

transportation).